
Call Center Operations Manager
2 days ago
As a seasoned Call Center Manager, you will oversee the smooth operation of our call center, ensuring that customer service representatives are productive and efficient in handling customer inquiries and complaints. Your key responsibilities will include forecasting call volumes, configuring the telephone system to distribute calls uniformly among representatives, and monitoring productivity reports. Additionally, you will be responsible for maintaining recorded announcement menus, compiling work volume statistics, and expediting workflow.
Key Responsibilities:
- Forecasting call volumes and manpower requirements
- Maintaining call distribution system
- Monitoring productivity of customer service representatives
- Reviewing data to monitor hold times
- Monitoring service calls
- Compiling work volume statistics
- Expediting workflow
Requirements:
To succeed in this role, you will require a Master's degree in Business Administration (MBA), Public Administration (MPA), or English, as well as three years of experience in contact management. You should possess excellent communication and interpersonal skills, with the ability to read, analyze, and interpret general business periodicals and professional journals. You will also need to be proficient in mathematical concepts such as exponents, logarithms, and permutations.
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Call Center Agent
2 weeks ago
Lahore, Punjab, Pakistan I Concepts Call Center Full timeHiring Call Center Agents for the post of (Cold Caller/ Appointment Setter/ Customer Support) B2B and B2C.Night Shift USA/Canada Campaign.Candidate must have Excellent English Communication/Convincing Skills with Good Accent.We offer good Basic Fix Salary + incentives.To apply submit CV + Voice Note at WhatsApp +92-322-2202115.Job Location: I Concepts,...
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UK Base Call Center Agents
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Call Center Agents
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Lahore, Punjab, Pakistan Taurus Call Center Co. Ltd. Full timeCall center agents will be responsible for making outbound calls.Provide customer services.Make relevant notes from customer interactions.Follow up on customer calls.QualificationsEducation: Freshers and experienced candidates can apply.Intermediate and bachelor's degrees are preferred.Candidates with call center experience will be preferred, and those who...
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Call Center Operations Manager
1 day ago
Lahore, Punjab, Pakistan beBee Careers Full timeJob SummaryThis is a Call Center Supervisor role where you will oversee the entire call center operation. You will be responsible for managing a team of agents, handling escalated calls, and monitoring key performance indicators.
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Call Center Representative
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Lahore, Punjab, Pakistan TrustLink Contact Center Full timeWe are a USA based Call Centre Operating From Lahore Since 2020, working on different campaigns including inbound and outbound.Role DescriptionThis is a full-time on-site role for a Call Centre Representative at TrustLink Contact Center in Lahore. The Call Centre Representative will be responsible for handling customer inquiries, resolving customer issues,...
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Call Center Operations Manager
2 days ago
Lahore, Punjab, Pakistan beBee Careers Full timeThe role of the Manager Operations is to lead a team of professionals in a call center environment. The ideal candidate will have prior experience managing operations, with a focus on hiring, building and training teams.Key Responsibilities:Hiring and OnboardingTeam Development and CoachingOperations ManagementClient Liaison and CoordinationTarget Setting...
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Call Center Operations Manager
7 days ago
Lahore, Punjab, Pakistan beBee Careers Full timeJob Overview We are looking for a results-driven Call Center Manager to take ownership of our call center's operations, team, and performance. This is a leadership role for someone who thrives in a fast-paced, performance-oriented environment. About the Job As a Call Center Manager, you will be responsible for recruiting, onboarding, and training call center...
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Call Center Staff
3 weeks ago
Lahore, Punjab, Pakistan Call Huts Full timeMale/Female Staff Required on Urgent Basis for NIGHT Shift.Female Staff Preference Night ShiftTimings: 8:00 PM to 5:00 AMWorking Days: Monday to Friday Saturday and Sunday OFFBasic Salary: 18k to 30k (Salaries are mentioned only for freshers)Experienced candidates' salary will be discussed in the interview.Job SpecificationHaving exceptional active listening...
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Call Center Manager
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Lahore, Punjab, Pakistan Mighty Five Full timeJob Description:Job Title: Call Center ManagerLocation: Lahore (On-site)Company: Mighty Five LLCIndustry: BPO / Back Office OutsourcingSalary: PKR 100,000 – PKR 150,000 (based on experience)About Us:Mighty Five LLC is a full-service digital agency and BPO firm offering premium back office outsourcing solutions to clients around the world. We are expanding...
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Call Center Representative
3 weeks ago
Lahore, Punjab, Pakistan Call Matricx Full timeCall Center agent required. Basic salary, Sales Bonus, Sales incentive, and cash promos. Agent of the week and Agent of the month. Freshers and Experienced both can apply.ShiftsEVENING SHIFTTimings: 02:00PM - 10:00PM.NIGHT SHIFTTimings: 09:00PM - 05:00AM.Up to: RS.70,000 per month + Incentives + Commission.Perks and Benefits- Incentives start from first...