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IT Technical Specialist

2 weeks ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

Key Responsibilities:

  • Troubleshoot and resolve IT-related problems efficiently.
  • Assist in the installation and configuration of new systems and applications.
  • Collaborate with team members to improve service delivery processes.
  • Document support tickets and maintain accurate records of issues and resolutions.
  • Act as a point of contact for assigned tasks.
  • Diagnose hardware/software or networking faults and solve remotely for clients.
  • Provide technical support across the organization.
  • Liaise with the service delivery department to identify and define requirements, scope, and objectives.
  • Proactively work with the recruitment team to onboard field engineers by conducting vetting calls.
  • Update clients timely on assigned tasks and provide technical reports.
  • Assist field engineers with their technical queries and procedural documentation.
  • Prepare field engineers for tasks and ensure they are updated on the scope of work.
  • Follow diagrams and written instructions to install/troubleshoot issues.
  • Evaluate deliverables completed by assigned field engineers.
  • Plan future improvements and suggest IT solutions to business problems.
  • Manage and prioritize numerous tasks/evaluations at one time.
  • Train junior staff.