Onboarding and Engagement Expert

6 days ago


Karachi, Sindh, Pakistan JSIL Full time

About the Position

JSIL seeks an experienced Digital Onboarding & Engagement Specialist to lead the optimization of our digital customer interactions. The ideal candidate will possess a deep understanding of digital platforms and customer engagement strategies.

This role requires collaborating with internal and external stakeholders to enhance digital onboarding platforms, design and execute impactful campaigns, build strong relationships with distributors, and analyze customer journeys to identify areas for improvement.

Responsibilities and Requirements:

  • Optimize digital onboarding platforms to provide seamless customer experiences.

  • Work with internal and external stakeholders to optimize processes and integrations.

  • Develop and execute targeted campaigns to engage digital customers.

  • Foster strong relationships with distributors to expand market reach.

  • Analyze customer journeys to identify gaps and implement actionable improvements.

  • Stay up-to-date with industry trends through regular competitive analyses.

  • Minimum 3 years of experience in digital platform management and customer engagement.

  • Strong skills in campaign development, cross-functional collaboration, and achieving business targets.


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