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Client Onboarding Manager

2 weeks ago

Karachi, Sindh, Pakistan NymCard Limited Full time

NymCard Limited - Where Innovation Meets Reality

NymCard Limited aims to revolutionize the way fintech and financial innovators launch payment programmes with our cutting-edge infrastructure. Our open API modern card issuing platform provides flexibility and control to issue cards, authorise transactions, and manage payment operations with just one integration and one partner.

We are a team of passionate industry experts and technology innovators who solve complex industry challenges through innovation and collaboration. NymCard Limited has a dynamic work environment and we make up the NymCardian Nation. We create opportunities for our customers AND each other by bringing together the best talent to deliver exceptional work.

By staying true to our core values: Respect, Transparency, Collaboration, Quality, Speed, Courage, NymCard Limited strives to build a global team as diverse as the markets we serve. It is an exciting time to join NymCard Limited, and as our business grows, so will your opportunities.

The Key Responsibilities:

The Client Implementation Specialist will be responsible for managing end-to-end client onboarding, integration with NymCard systems and services while ensuring seamless integration with payment schemes such as MasterCard, Visa, and UnionPay. The ideal candidate will have experience working within the payment industry, ensuring compliance with financial regulations and enhancing payment processing solutions.

Main Responsibilities:

  • Work closely with clients to understand business requirements and ensure successful integration.
  • Manage API integrations, troubleshoot issues, and provide technical support to clients.
  • Collaborate with internal teams to ensure smooth implementation and timely delivery of payment solutions.
  • Utilize Jira for tracking implementation tasks and issue resolution.
  • Use Postman for API testing and MongoDB for data management and troubleshooting.
  • Use various scripting and database tools like SQL, PLSQL.
  • Conduct training sessions and provide documentation to clients on integration best practices.
  • Maintain strong relationships with clients, ensuring their needs are met efficiently.
  • Stay updated on industry trends, compliance requirements, and new technologies related to payment processing and API integrations.

Requirements & Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience in client implementation or technical support roles within the FinTech industry.
  • Strong understanding of payment schemes (MasterCard, Visa, UnionPay) and their integration processes.
  • Hands-on experience with API integrations and troubleshooting in the financial technology sector.
  • Proficiency in tools such as Jira, Postman, and MongoDB.
  • Excellent client-facing and communication skills.
  • Ability to manage multiple client projects simultaneously and meet deadlines.
  • Problem-solving mindset with attention to detail.
  • Understanding of compliance and security standards within the FinTech industry.