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Customer Experience Manager

2 weeks ago

Karachi, Sindh, Pakistan JSIL Full time

About the Job

JSIL is looking for a talented Digital Onboarding & Engagement Specialist to manage and optimize our digital customer interactions. This role requires a strong understanding of digital platforms and customer engagement strategies.

The successful candidate will oversee digital onboarding platforms, work closely with internal and external stakeholders to optimize processes and integrations, design and execute impactful campaigns to attract and retain digital customers, and build strong relationships with distributors to expand market reach.

Responsibilities:

  • Manage digital onboarding platforms to deliver exceptional customer experiences.

  • Collaborate with internal and external stakeholders to optimize processes and integrations.

  • Develop and execute targeted campaigns to engage digital customers.

  • Establish and maintain strong relationships with distributors to expand market presence.

  • Analyze customer journeys to identify areas for improvement.

  • Stay informed about industry trends through regular competitive analyses.

Qualifications:

  • Minimum 3 years of experience in digital platform management and customer engagement.

  • Proven skills in campaign development, cross-functional collaboration, and achieving business objectives.