IT Service Management Specialist

2 weeks ago

Karachi, Sindh, Pakistan beBee Careers Full time

We are seeking a highly skilled IT Service Management (ITSM) Consultant to support the delivery and optimization of ITSM projects based on ITIL best practices and aligned with ISO/IEC 20000 standards.

Job Overview:

The ideal candidate will have practical experience in implementing, improving, and managing ITSM processes, as well as the ability to support client engagements across various industries.

Key Responsibilities:
  1. Assist in the implementation and auditing of ISO 20000-based IT Service Management Systems (ITSMS), ensuring compliance with industry standards.
  2. Conduct service maturity assessments, gap analyses, and process improvements to enhance IT service delivery.
  3. Develop and maintain ITSM policies, procedures, and service management processes to ensure alignment with business objectives.
  4. Support clients in preparing for ISO 20000 certification audits, including documentation and non-conformity resolution.
  5. Participate in internal audits and help clients prepare for external certification audits, ensuring seamless integration with existing systems.
Requirements:
  1. Master's degree in Information Technology, Computer Science, or a related field.
  2. Minimum ITIL V3/V4 Foundation certification from Axelos is required.
  3. Professional certifications such as ITIL Intermediate, ISO 20000 Lead Implementer/Auditor, or equivalent (preferred but not mandatory).
  4. 4-5 years of experience in ITSM, ITIL, or related roles.
  5. Working knowledge of ITIL, ISO 20000, and other relevant frameworks/regulations.
  6. Strong documentation, reporting, and stakeholder coordination skills.
What We Offer:
  • Full-time employment in a dynamic and growing industry.
  • Opportunities for professional development and growth.
  • A collaborative work environment with experienced professionals.

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