Customer Support Advocate

2 weeks ago

Karachi, Sindh, Pakistan beBee Careers Full time

The position of Customer Support Specialist is responsible for delivering exceptional support to customers, ensuring prompt and professional interactions that meet their needs.

Key Responsibilities
  • Provide first-level support, responding to customer queries with empathy, clarity, and professionalism.
  • Troubleshoot technical problems, replicate reported issues, and identify root causes.
  • Escalate complex technical issues requiring development interventions.
  • Communicate effectively with the development team, providing detailed issue documentation.
  • Guide customers through product features and functionalities.
  • Maintain accurate records of interactions and resolutions using support tools.
  • Proactively follow up on outstanding tickets to ensure customer satisfaction.
  • Identify common issues and contribute to support documentation and FAQs.
  • Continuously improve the support process by providing feedback from customer interactions.
  • Collaborate with cross-functional teams to resolve customer issues efficiently.
  • Develop a deep understanding of the product and its features to provide effective support.
Requirements
  • Bachelor's degree in a related field.
  • At least 1+ years of experience working with international customers.
  • Proven experience in a customer support or technical support role.
  • Familiarity with ticketing systems and support platforms.
  • Excellent verbal and written communication skills.
  • Ability to work independently and as part of a team.
Working Hours and Environment

This is a remote position that requires working US hours (4:00 PM – 1:00 AM PST). The ideal candidate will be able to work in a fast-paced environment, prioritize tasks, and manage time effectively.

Technical Skills
  • Strong problem-solving and troubleshooting skills.
  • Ability to understand and explain technical concepts to non-technical users.
  • Ability to learn new tools quickly.
Work Ethic and Soft Skills
  • Organized and detail-oriented.
  • Punctuality and dependability are essential.
  • Ability to stay calm and perform well under stressful conditions.
Education and Experience
  • Bachelor's degree in a related field.
  • At least 1+ years of experience working with international customers.

This is an exciting opportunity to join our team and make a meaningful impact. If you have the skills and passion required for this role, please apply now.

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