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Operations Support Specialist

2 weeks ago

Karachi, Sindh, Pakistan People Full time
Operations Support Specialist - Market Research

This role involves providing operational support to the Market Research function, focusing on correspondence management, data analysis, and report compilation. The successful candidate will work closely with the call center team and external agencies to ensure seamless delivery of services.

Key Tasks:
  • Manage a high volume of correspondence from multiple sources, including calls, emails, and social media.
  • Analyze and categorize over 400 website emails, generating valuable insights for stakeholders.
  • Collaborate with the call center team to identify and resolve customer complaints promptly.
  • Develop comprehensive training programs for Sybrid/Field service staff on new product releases, marketing campaigns, and industry trends.
  • Coordinated and executed in-house surveys, product testing at the factory, and ensured effective collaboration with external partners.
  • Supported the Research Manager in verifying report accuracy and developing customized reports for senior management.

Requirements:
  • Postgraduate degree in Business Administration, Marketing, or Statistics.
  • Experience in market research operations, preferably with a background in data analysis and reporting.