Customer Service Ambassador
21 hours ago
We are seeking a skilled professional to join our global team as a Customer Service Specialist. This role offers the opportunity to provide exceptional service across various channels, including email, chat, phone, and social media.
This specialist will be responsible for delivering timely, accurate, and empathetic customer support. Key responsibilities include:
- Providing customer support across multiple channels (phone, email, chat, social media)
- Addressing and resolving customer inquiries, concerns, and complaints professionally and efficiently
- Processing orders, returns, and exchanges accurately
- Documenting interactions thoroughly in the CRM system
- Escalating complex issues to internal teams with clear, actionable information
- Adhering to quality standards in every interaction
- Collaborating across departments to enhance the customer experience and identify trends
To excel in this role, you should possess the following skills and qualifications:
- Strong communication skills and friendly, professional tone
- Empathy, patience, and a proactive approach to resolving issues
- Basic computer literacy (CRM systems, chat tools, email platforms)
- Ability to multitask and adapt in a fast-paced environment
- Self-disciplined and reliable with strong follow-through
- Previous customer service experience is a plus—but not required
- Fluency in English; additional languages are a bonus
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