
Service Excellence Specialist
2 days ago
At our organization, we strive to build a team of skilled professionals who excel at delivering exceptional service and fostering meaningful connections with customers.
Key Responsibilities:- Engage with customers via email, phone, live chat, or social media platforms to address inquiries and provide support.
- Support customers in navigating orders, shipping, product details, and returns with expertise and empathy.
- Deliver thoughtful, high-quality responses that align with our service standards.
- Proficiency in English, both written and verbal communication.
- Minimum one year of experience in online/remote customer service roles.
- Experience with tools like Gorgias, Zendesk, or Shopify is highly valued.
- Strong problem-solving and communication skills are essential for success.
- Adaptability and a solutions-oriented mindset are crucial in this role.
- A personally owned PC or laptop with an i5 processor or equivalent is necessary.
- A minimum internet speed of 15 Mbps for both upload and download is required.
This role demands excellent communication and problem-solving skills, as well as the ability to work effectively within a remote team environment. If you possess a passion for delivering outstanding customer service and desire career growth, we encourage you to apply.
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