Customer Services Specialist

1 week ago

Saddar Town, Pakistan SIAR Digital Full time
Overview

We are looking for a dedicated and professional Customer Services Executive to join our team. As a Customer Services Executive, you will be the first point of contact for our customers, providing exceptional service, resolving inquiries, and ensuring a positive customer experience. If you have a passion for helping others and thrive in a fast-paced environment, we'd love to hear from you.

Responsibilities
  • Customer Inquiries: Respond to customer inquiries via phone, email, chat, or in person, providing timely and accurate information.
  • Issue Resolution: Handle customer complaints and issues with empathy, professionalism, and a focus on resolution.
  • Product Knowledge: Stay up-to-date with product knowledge to assist customers in making informed decisions and providing relevant solutions.
  • Order Management: Process orders, track shipments, and update customer records, ensuring smooth and efficient transactions.
  • Service Improvement: Identify recurring customer concerns and suggest improvements to the service process.
  • Customer Feedback: Gather customer feedback and communicate insights to the relevant departments to improve products, services, or processes.
  • Relationship Building: Build and maintain strong relationships with customers, ensuring they feel valued and heard.
  • Collaboration: Work closely with other departments such as sales, marketing, and logistics to ensure customer expectations are met.
  • Documentation: Accurately document customer interactions and maintain detailed records of issues and resolutions in the CRM system.
Qualifications
  • Education: High school diploma or equivalent; a degree in Business, Communications, or a related field is a plus.
  • Experience: Minimum of 1-2 years of experience in customer service or a related role.
  • Skills:
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and a customer-focused mindset.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A supportive and collaborative work environment.

Location: Shahr-e-faisal Karachi, Pakistan

Job type: Full Time (Onsite) Rotational

Apply at

careers@siardigital.com
sana.badar@siardigital.com

Job Type: Full-time

Pay: Rs45,000.00 - Rs50,000.00 per month

Ability to commute/relocate:

  • Karachi Gpo: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Preferred)

Work Location: In person


#J-18808-Ljbffr

  • Customer Service Specialists

    2 weeks ago

    Saddar Town, Pakistan EMINENT4U Full time

    Customer Service Specialists / Call Center For Booking & Retention AgentsI'm looking forward to connect with Customer Service Specialists/Call Center Agents/ Booking & Retention agents with 1 - 2 years of International experience in Customer Services Department with excellent communication skills.Salary Starting from 50K up to 70K, commensurate with...

  • Customer Service Ambassador

    4 days ago

    Saddar Town, Pakistan beBeeCustomerSupport Full time $30,000 - $60,000

    Customer Service SpecialistWe are seeking a skilled professional to join our global team as a Customer Service Specialist. This role offers the opportunity to provide exceptional service across various channels, including email, chat, phone, and social media.This specialist will be responsible for delivering timely, accurate, and empathetic customer support....

  • Customer Service Expert

    4 days ago

    Saddar Town, Pakistan beBeeTechnical Full time 800,000 - 1,000,000

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled and dedicated individual to provide exceptional customer service and technical support to end-users. As a Technical Support Specialist, you will be responsible for identifying, investigating, and resolving users' problems with computer software and hardware.Key...

  • Achieving Excellence in Customer Service

    4 days ago

    Saddar Town, Pakistan beBeeCustomerSupport Full time 800,000 - 1,200,000

    Job Title: Customer Support SpecialistThe role of a Customer Support Specialist is to deliver exceptional customer experiences by acting as a liaison between customers and clients, assisting with inquiries, issues, new orders, service delivery requirements, billing, and other queries.Key Responsibilities:Interact with customers to provide and process...

  • Customer Service Representative

    2 weeks ago

    Saddar Town, Pakistan beBeeCustomer Full time 400,000 - 500,000

    Job Title: Customer Experience SpecialistJob DescriptionThe ideal candidate will be a dedicated and professional customer service representative with excellent communication skills, both written and verbal. As the first point of contact for our customers, you will provide exceptional service, resolve inquiries, and ensure a positive customer experience.You...

  • Helping Hands

    2 weeks ago

    Saddar Town, Pakistan beBeeCustomerService Full time 50,000 - 70,000

    Job Title: Customer Service SpecialistsWe are looking for talented individuals to join our team as Customer Service Specialists. This role is ideal for those who enjoy interacting with customers and have excellent communication skills.About the Role:The primary responsibility of this position is to provide exceptional customer service to clients across the...

  • Customer Service Specialist

    5 days ago

    Saddar Town, Pakistan beBeeCustomerSupport Full time 800,000 - 1,500,000

    Job OverviewThe primary function of this position is to deliver exceptional customer service and support to clients. This role is ideal for individuals who thrive in fast-paced environments, possess excellent communication skills, and are committed to providing top-notch customer care.Main Responsibilities:Customer Interaction: Handle inbound and outbound...

  • Customer Service Specialist

    1 week ago

    Saddar Town, Pakistan Ark Global Full time

    Required Call Center Agent for Spectrum Sales and Billing:Are you a motivated and charismatic individual who excels at building relationships and closing deals? We have an exciting opportunity for you to become a part of our team as a Spectrum Sales Agent at Ark Global. As a Sales Agent, you'll be at the forefront of connecting customers with the...

  • Customer Service Specialist Role

    1 week ago

    Saddar Town, Pakistan beBeeCustomer Full time 450,000 - 600,000

    Job ProfileWe are looking for a skilled customer service expert to deliver exceptional service, resolve inquiries and ensure a positive customer experience.Main Responsibilities:Respond to customer queries via phone, email or chat, providing timely and accurate information.Solve customer complaints and issues with empathy, professionalism and a focus on...

  • Web Services Content Specialist

    4 days ago

    Saddar Town, Pakistan beBeeDigital Full time 400,000 - 550,000

    Web Services Content SpecialistWe are seeking an experienced Web Services Content Specialist to create engaging content related to our web services.Key Responsibilities:Develop and implement a social media strategy aligned with our business goals, increasing our online presence and customer engagement.Curate and share high-quality content that resonates with...