Xfinity Sales and Support Expert

3 hours ago


Lahore, Punjab, Pakistan GROW MORE CALL CENTRE Full time

Key Responsibilities:

  • Handle inbound calls from customers regarding billing inquiries, service issues, and general support requests related to Xfinity services.
  • Assist customers in resolving billing discrepancies, processing payments, and providing information on billing statements and account charges.
  • Troubleshoot technical issues related to internet, TV, and phone services, escalating complex issues when necessary.
  • Educate customers on available products, services, and promotions to meet their needs and enhance their experience.
  • Maintain accurate records of customer interactions, transactions, and resolutions in our database system.
  • Collaborate with other departments, such as technical support and sales, to ensure effective communication and resolution of customer issues.


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