Inbound Xfinity Technical Support Expert

13 hours ago


Lahore, Punjab, Pakistan GROWMORE Full time

Customer Service Role:

This is a fantastic opportunity to join our team as a customer-facing professional and deliver exceptional service to our customers.

Job Details:

  • Full-time position with competitive salary range of Rs50,000 – Rs70,000 per month + commissions
  • Night shifts (8 PM - 5 AM) for flexibility and work-life balance
  • Weekends off for rest and relaxation

Responsibilities:

  • Handle inbound calls from customers with billing inquiries, service issues, and general support related to Xfinity services.
  • Assist customers with resolving billing discrepancies, processing payments, and explaining account charges.
  • Troubleshoot technical issues with internet, TV, and phone services, escalating complex problems when necessary.
  • Educate customers on available products, services, and promotions to enhance customer satisfaction and experience.
  • Maintain accurate records of customer interactions, transactions, and resolutions in the database system.
  • Collaborate with technical support, sales, and other departments to ensure effective communication and resolution of customer concerns.

Qualifications:

  • Intermediate education level (Preferred)
  • 1 year of experience as an Xfinity Inbound CSR (Preferred)


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