Customer Service Operations Manager

4 days ago

Lahore, Punjab, Pakistan beBee Careers Full time

Job Summary:

We are seeking a skilled Customer Service Operations Manager to oversee daily operations, ensure exceptional guest experience, and maintain safety standards in a dynamic theme park environment.

Main Responsibilities:

  • Supervise daily park operations to guarantee smooth ride, game, and food service experiences.
  • Maintain awareness of guest flow and address concerns to enhance visitor satisfaction.
  • Ensure adherence to safety regulations and operational policies.
  • Coordinate with maintenance teams to promptly address ride or attraction issues.

Leadership & Training:

  • Lead, train, and mentor front-line staff to provide excellent customer service.
  • Assign duties, monitor performance, and ensure staff adheres to operational procedures.
  • Conduct daily briefings to communicate safety protocols, operational updates, and guest experience expectations.
  • Assist in hiring and onboarding new employees.

Safety Compliance:

  • Enforce health and safety policies, including ride restrictions and emergency procedures.
  • Conduct regular safety checks and ensure staff follow industry regulations.
  • Handle guest incidents or escalations in a professional and efficient manner.

Sales & Revenue Growth:

  • Support ticketing, food, and retail sales operations to meet revenue goals.
  • Promote upselling and special promotions to maximize park profitability.
  • Monitor cash handling procedures to maintain financial accuracy.

Requirements:

  • Previous experience in theme park, amusement park, or related operations is required.
  • Strong leadership, communication, and problem-solving skills are essential.
  • The ability to handle high-pressure situations and make quick decisions is crucial.
  • Knowledge of safety regulations and amusement park industry standards is necessary.
  • Flexibility to work weekends, holidays, and peak season shifts is required.

Preferred Qualifications:

  • First Aid/CPR certification is an asset.
  • Previous supervisory or team leadership experience in a fast-paced environment is preferred.

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