Technical Leader for IT Service Delivery

3 days ago

Larkana, Sindh, Pakistan beBee Careers Full time
Job Title: IT Leadership Manager

Job Description:

A results-driven IT leader with a strong track record in IT Services is required to lead Pre-Sales for Managed Services (MS) IT and Application Development & Maintenance (ADM) across the Middle East and Africa. The successful candidate will be accountable for MSIT/ADM business contract renewal, farming, and expansion, as well as supporting business development engagement when needed.

Responsibilities:

• Serve as the primary engagement lead for contract renewals and business expansion across the MS IT & ADM portfolio.
• Coordinate and orchestrate with internal teams (Sourcing, SDU, CU, BA) to secure optimal solutions and offers for customers.
• Ensure customer satisfaction by delivering solutions that maximize value and efficient service.
• Drive profitable deals, risk mitigation, and support pre-sales, sales, delivery, and lifecycle management.
• Oversee on-time, on-budget project delivery.
• Represent Ericsson interests within customers related to MSIT/ADM, providing insights on lifecycle management and operations.
• Promote operational efficiency, process improvements, and automation to enhance quality and project margins

Leadership Expectations:

• Demonstrate cross-functional leadership, mobilizing support across functions and teams.
• Exhibit strong collaboration, communication, and fact-based decision-making.
• Foster a people-centric leadership style with empathy.

Sales & Customer Focus:

• Proven ability to drive multi-million-dollar sales and manage complex contracts.
• Deep knowledge of contracting, commercial models (fixed price, capacity-based), and customer operations in Core, IT (OSS/BSS), and ADM.
• Translate portfolio capabilities into business value for customers.
• Lead technical and business discussions at all levels, including customers' D and C-suite and Ericsson main stakeholders.
• Identify and manage risks, with a focus on simplification and cost optimization.
• Experience in consultative selling, identifying strategic opportunities, and business justification.

Functional & Technical Expertise:

• In-depth experience with MS IT, LCM, and ADM best practices and delivery.
• Demonstrated financial improvements and cost savings.
• Experience in continuous improvement for mainIT systems, enhancing customer satisfaction and KPIs.
• Expertise in Ericsson Service Delivery processes, agile and DevOps models.
• Strong knowledge of OSS/BSS/Cloud NFViO, Agile/SAFe, ALM tools, DevOps toolchains, automation, and emerging technologies (Cloud, OPNFV, Containers, Microservices).

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