Global Telephony Support Expert

Role OverviewThe Global Telephony Operations Manager is a critical role within our team at UNAVAILABLE. As a key member of our Central Genesys cloud team, you will be responsible for supporting global telephony and contact center operations across IBEX centers.Main ResponsibilitiesActing as the point of contact for daily Genesys cloud issues and...

About the PositionThe Telephony Infrastructure Specialist will be responsible for designing, implementing, and supporting telephony solutions that meet our business needs. The ideal candidate will have a strong understanding of telephony protocols, systems, and architectures.Key ResponsibilitiesSet up and configure telephony platforms such as Asterisk,...

Job SummaryWe are seeking a highly experienced Genesys Cloud Support Expert to join our team at UNAVAILABLE. As a key member of our Central Genesys cloud team, you will be responsible for supporting global telephony and contact center operations across IBEX centers.Duties and ResponsibilitiesActing as the point of contact for daily Genesys cloud issues and...

About UsAt Global Grads, we are committed to empowering students' dreams on a global scale. We understand that education transcends borders and is key to unlocking possibilities. Our passion for connecting students with top educational opportunities worldwide defines our journey.We have a dedicated team of experts who provide comprehensive support,...

About Our CompanyPremlinx is a leading provider of offshore services, dedicated to delivering exceptional results to our clients. As a Global Sourcing Expert, you will play a critical role in identifying and securing high-quality vendors to support our operations.The successful candidate will have a strong understanding of global sourcing principles, with...

We're committed to helping students achieve their academic goals through our expert services.Our MissionWe strive to provide personalized career counseling, university application support, and visa guidance to ensure students' success.As a reputable organization, we maintain the highest standards in international student recruitment, accredited by ICEF,...

We are committed to providing students with the best possible education experience. As a Study Abroad Advisor, you will play a critical role in achieving this goal by providing guidance to students about universities, visas, and other pertinent topics, ensuring successful admission and start of academic study overseas.You will work closely with students and...

About UsEpicZone Technologies is a leading provider of support services to global clients. We are seeking a highly skilled and experienced Technical Support Specialist to join our team.Key Responsibilities:Deliver exceptional customer service through proactive and professional communication.Utilize strong problem-solving skills to resolve technical issues...

Key ResponsibilitiesDevelop and execute a customer-centric support strategy for our SaaS-based FinTech products.Lead and mentor a global team of support engineers and managers.Define KPIs, SLAs, and customer satisfaction metrics, ensuring continuous performance improvement.Collaborate with Product, Engineering, and Sales teams to enhance support processes.

Interpersonal skills: telephony skills, communication skills, active listening, and customer care.Diagnosis skills of technical issues.Ability to multi-task and adapt to changes quickly.Service awareness of all organization's key IT services for which support is being provided.Understanding of support tools, techniques, and how technology is used to provide...

About the RoleThe Global Support Associate will play a crucial part in delivering outstanding customer experiences by resolving customer inquiries, issues, and complaints in a timely and professional manner.

Job DescriptionAs a Telecom Engineer at IBEX, you will be responsible for supporting global telephony and contact center operations across our centers.You will act as a Point of Contact (POC) for all contact center solution requests, including questions and problems.The role requires administration, troubleshooting, and working on day-to-day operational...

Join us as a Global Destination Expert at Salah Travel and take advantage of this exciting opportunity to promote and sell Hajj and Umrah packages to prospective clients worldwide. With a passion for delivering exceptional customer experiences, you will be instrumental in helping our clients achieve their travel goals.Responsibilities:Promote and sell Hajj...

Job DetailsXref is a global provider of HR and recruitment technology, helping businesses collect and action feedback from their people to improve talent management. Our platform is used by organisations in over 190 countries worldwide.We are seeking a Customer Support Consultant to join our team and provide exceptional customer service and technical support...

OverviewThe Telecom Network Specialist plays a pivotal role in supporting global telephony and contact center operations across IBEX centers. As part of the Central Genesys cloud team, this individual is responsible for acting as the point of contact for all contact center solution requests, whether they are questions or problems. The role requires...

Job Description:We are seeking a dedicated and knowledgeable Travel Consultant to join our team. The ideal candidate will have a passion for travel, excellent customer service skills, and the ability to tailor travel experiences to meet our clients' expectations.The successful candidate will be responsible for assisting clients in planning and booking their...

OverviewAs a Telecom Engineer, you are responsible for supporting global telephony & contact center operations across IBEX centers. As part of the Central Genesys cloud team, the engineer's responsibilities include acting as the point of contact for all contact center solution requests, whether they are questions or problems. The role requires...

OverviewAs a Telecom Engineer, you are responsible for supporting global telephony & contact center operations across IBEX centers. As part of the Central Genesys cloud team, the engineer's responsibilities include acting as POC for all contact center solution requests, be it questions or problems. The role requires administration, troubleshooting, and...

About EdgeWe're a pioneering HR platform ecosystem aiming to bridge the gap between exceptional talent and businesses. Our mission is to provide seamless access to a broader talent pool, accelerating hiring processes and fostering global collaboration.Job Title: Global IT Support SpecialistResponsibilities:Provide technical support and troubleshooting for...

About UsWe are looking for a highly skilled Cloud Contact Center Engineer to join our team at UNAVAILABLE. In this role, you will be responsible for supporting global telephony and contact center operations across IBEX centers.Job DescriptionThis engineer's responsibilities include:Acting as the point of contact for all contact center solution...