Cloud Contact Center Engineer

Position OverviewWe are seeking a highly skilled Genesys Cloud Engineer to join our team. As a key member of our team, you will be responsible for supporting global telephony & contact center operations across contact centers.Main AccountabilitiesAct as the primary point of contact for all contact center solution requests.Provide expert support and guidance...

About the RoleThis position is responsible for supporting global telephony & contact center operations across IBEX centers. As part of the Central Genesys cloud team, the engineer's key responsibilities include acting as POC for all contact center solution requests, be it questions or problems.Key ResponsibilitiesSupporting Genesys Operations as Tier-2 and...

Job DescriptionAs a Telecom Engineer at IBEX, you will be responsible for supporting global telephony and contact center operations across our centers.You will act as a Point of Contact (POC) for all contact center solution requests, including questions and problems.The role requires administration, troubleshooting, and working on day-to-day operational...

Job SummaryWe are seeking a highly skilled Genesys Cloud Engineer to join our team at ibex. The successful candidate will be responsible for supporting global telephony and contact center operations, troubleshooting day-to-day operational issues, and performing telephony, contact center, and other solution administration tasks.The ideal candidate will have...

Overviewibex. is an elite CX outsourcer for the world's startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI.As a Genesys Cloud Engineer, you are responsible for supporting global telephony & contact center operations across...

Overviewibex. is an elite CX outsourcer for the world's startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI.As a Genesys Cloud Engineer, you are responsible for supporting global telephony & contact center operations across...

About the RoleAs a Genesys Cloud Engineer at ibex, you will play a crucial role in supporting global telephony and contact center operations across our contact centers. As part of our Genesys cloud team, your responsibilities will include acting as the point of contact (POC) for all contact center solution requests, whether they are questions or problems.The...

Job SummaryThe Contact Center Operations Manager will be responsible for managing the day-to-day operations of our contact center. This includes forecasting call volumes, maintaining the call distribution system, and monitoring productivity.Key ResponsibilitiesForecast call volumes and adjust staffing levels to meet business needsEnsure the call distribution...

Contact Center Job DescriptionThis role involves working as a contact center agent lead, where you'll interact with customers through various channels including phone, email, live chat, and social media. Your primary responsibility will be to provide support to customers regarding their online orders.Main Tasks:Attend daily team meetings to discuss ongoing...

Inbound Contact Center Agent - Job SummaryWe are seeking an experienced Inbound Contact Center Agent to join our team at Imperial Resource Group.The successful candidate will be responsible for handling inbound customer calls, responding to emails, and providing exceptional customer service to our clients. This is an exciting opportunity to work in a dynamic...

About Abacus OutsourcingAbacus Outsourcing offers customized customer service solutions that cater to the unique needs of our clients.Job DescriptionThis Contact Center Leadership Role is a key position in our organization, requiring a highly skilled and experienced individual to lead and manage a team of customer service representatives.Main...

TecBrix Cloud LLC is seeking a highly skilled AWS Cloud Engineer to lead our cloud infrastructure initiatives. As a cloud engineer, you'll be responsible for designing and implementing scalable cloud solutions on AWS. You'll work closely with cross-functional teams to ensure seamless collaboration and successful project delivery.Responsibilities:Designing...

OverviewAs a Telecom Engineer, you are responsible for supporting global telephony & contact center operations across IBEX centers. As part of the Central Genesys cloud team, the engineer's responsibilities include acting as the point of contact for all contact center solution requests, whether they are questions or problems. The role requires...

Job SummaryWe are seeking a skilled Genesys Cloud Engineer to join our team as part of the Genesys cloud team. As a key member, you will be responsible for supporting global telephony & contact center operations across contact centers.Key ResponsibilitiesAct as the point of contact for daily Genesys cloud issues and concerns.Support Genesys Operations as...

Job SummaryWe are seeking a highly experienced Genesys Cloud Support Expert to join our team at UNAVAILABLE. As a key member of our Central Genesys cloud team, you will be responsible for supporting global telephony and contact center operations across IBEX centers.Duties and ResponsibilitiesActing as the point of contact for daily Genesys cloud issues and...

OverviewAs a Telecom Engineer, you are responsible for supporting global telephony & contact center operations across IBEX centers. As part of the Central Genesys cloud team, the engineer's responsibilities include acting as POC for all contact center solution requests, be it questions or problems. The role requires administration, troubleshooting, and...

About the RoleIn this role, you will be responsible for acting as the point of contact for all contact center solution requests, whether they are questions or problems. The role requires administration, troubleshooting, and working on day-to-day operational issues, with close coordination with respective technical teams.Main ResponsibilitiesActionable...

ResponsibilitiesActing as POC for daily Genesys cloud issues and concerns.Supporting Genesys Operations as Tier-2 and Tier-3.Troubleshooting day-to-day operational issues with respect to Genesys and its integrated platforms.Coordinating multiple tasks or problems with other teams globally.Additional responsibilities include performing telephony, contact...

The JobWe are seeking a skilled Telecom Engineer to join our Central Genesys cloud team. As a Telecom Engineer at ibex, you will be responsible for supporting global telephony & contact center operations across our centers.Main ResponsibilitiesActing as POC for daily Genesys cloud issues and concerns.Providing Tier-2 and Tier-3 support for Genesys...

Job DescriptionThis is an exciting opportunity to join our team as a Genesys Cloud Engineer. We are looking for someone who can provide exceptional support and guidance on Genesys cloud solutions. As a key member of our team, you will be responsible for supporting global telephony & contact center operations across contact centers.Main TasksServe as the...