Cloud Contact Center Operations Manager

About UsWe are looking for a highly skilled Cloud Contact Center Engineer to join our team at UNAVAILABLE. In this role, you will be responsible for supporting global telephony and contact center operations across IBEX centers.Job DescriptionThis engineer's responsibilities include:Acting as the point of contact for all contact center solution...

Job SummaryThe Contact Center Operations Manager will be responsible for managing the day-to-day operations of our contact center. This includes forecasting call volumes, maintaining the call distribution system, and monitoring productivity.Key ResponsibilitiesForecast call volumes and adjust staffing levels to meet business needsEnsure the call distribution...

Role OverviewThe Global Telephony Operations Manager is a critical role within our team at UNAVAILABLE. As a key member of our Central Genesys cloud team, you will be responsible for supporting global telephony and contact center operations across IBEX centers.Main ResponsibilitiesActing as the point of contact for daily Genesys cloud issues and...

About Abacus OutsourcingAbacus Outsourcing offers customized customer service solutions that cater to the unique needs of our clients.Job DescriptionThis Contact Center Leadership Role is a key position in our organization, requiring a highly skilled and experienced individual to lead and manage a team of customer service representatives.Main...

Job SummaryWe are seeking a highly experienced Genesys Cloud Support Expert to join our team at UNAVAILABLE. As a key member of our Central Genesys cloud team, you will be responsible for supporting global telephony and contact center operations across IBEX centers.Duties and ResponsibilitiesActing as the point of contact for daily Genesys cloud issues and...

Contact Center Job DescriptionThis role involves working as a contact center agent lead, where you'll interact with customers through various channels including phone, email, live chat, and social media. Your primary responsibility will be to provide support to customers regarding their online orders.Main Tasks:Attend daily team meetings to discuss ongoing...

Overviewibex. is an elite CX outsourcer for the world's startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI.As a Genesys Cloud Engineer, you are responsible for supporting global telephony & contact center operations across...

Overviewibex. is an elite CX outsourcer for the world's startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI.As a Genesys Cloud Engineer, you are responsible for supporting global telephony & contact center operations across...

Inbound Contact Center Agent - Job SummaryWe are seeking an experienced Inbound Contact Center Agent to join our team at Imperial Resource Group.The successful candidate will be responsible for handling inbound customer calls, responding to emails, and providing exceptional customer service to our clients. This is an exciting opportunity to work in a dynamic...

We're looking for an experienced IT Operations Manager to join our team at TecBrix Cloud LLC. As an IT operations manager, you'll be responsible for overseeing the day-to-day operation of our cloud infrastructure on AWS. You'll work closely with cross-functional teams to ensure seamless collaboration and successful project delivery.Requirements:Strong...

ResponsibilitiesActing as POC for daily Genesys cloud issues and concerns.Supporting Genesys Operations as Tier-2 and Tier-3.Troubleshooting day-to-day operational issues with respect to Genesys and its integrated platforms.Coordinating multiple tasks or problems with other teams globally.Additional responsibilities include performing telephony, contact...

OverviewAs a Telecom Engineer, you are responsible for supporting global telephony & contact center operations across IBEX centers. As part of the Central Genesys cloud team, the engineer's responsibilities include acting as the point of contact for all contact center solution requests, whether they are questions or problems. The role requires...

TecBrix Cloud LLC is seeking a highly skilled AWS Cloud Engineer to lead our cloud infrastructure initiatives. As a cloud engineer, you'll be responsible for designing and implementing scalable cloud solutions on AWS. You'll work closely with cross-functional teams to ensure seamless collaboration and successful project delivery.Responsibilities:Designing...

OverviewAs a Telecom Engineer, you are responsible for supporting global telephony & contact center operations across IBEX centers. As part of the Central Genesys cloud team, the engineer's responsibilities include acting as POC for all contact center solution requests, be it questions or problems. The role requires administration, troubleshooting, and...

OverviewThe Telecom Network Specialist plays a pivotal role in supporting global telephony and contact center operations across IBEX centers. As part of the Central Genesys cloud team, this individual is responsible for acting as the point of contact for all contact center solution requests, whether they are questions or problems. The role requires...

Position: Assistant Manager HR OperationsLocation: LahoreReporting to: Regional Business Head Cloud PartnershipsJob Type: PermanentJob Purpose:Relationship Manager Cloud Sales in Government and Corporate Sales responsible for driving sales, building strong client relationships, promoting CMPak's comprehensive suite of Cloud & Data Center solutions, and...

Job OverviewNext Age Technologies (Pvt) Ltd is seeking an experienced Call Center Team Lead to join its Lahore team.The ideal candidate will have a strong background in call center operations and leadership, with the ability to motivate and guide a team of customer service representatives to deliver exceptional results.Duties & ResponsibilitiesForecast call...

Department & Function: Govt. & Corporate Sales & ServicesPosition: Manager Cloud PartnershipsLocation: LahoreReporting to: Regional Business Head Cloud PartnershipsJob Type: PermanentJob Purpose:Relationship Manager Cloud Sales in Government and Corporate Sales will be responsible for driving sales, building strong client relationships, promoting CMPak's...

Responsibilities:As a Customer Support Representative, you will be responsible for:Making outbound calls to customers to provide customer services and follow up on customer inquiries.Responding to customer calls in a professional and courteous manner.Work Schedule:Our call center operates from 7:30 am to 5 pm during summer and 8:00 am to 5:30 pm during...

At Air Linx, we are looking for a highly skilled individual to lead our call center operations.Job DescriptionThe Call Center Operations Lead will be responsible for overseeing the entire operation, including hiring, training, and managing a team of agents. The ideal candidate will have excellent leadership skills and be able to motivate their team to...