
Front Line Customer Support Specialist
7 days ago
We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. The successful candidate will be responsible for providing exceptional customer service, resolving customer complaints, and maintaining a positive and professional demeanor at all times.
About the Role:- This is a full-time position that requires working on rotating shifts, including weekends and public holidays.
- The role involves interacting with customers, responding to their queries, and resolving any issues they may have in a timely and professional manner.
- You will be required to maintain accurate records of customer interactions, report any issues or concerns to management, and provide feedback to colleagues to improve customer service standards.
- Provide excellent customer service, responding to customer inquiries, and resolving any issues or complaints in a professional and timely manner.
- Maintain accurate and up-to-date records of customer interactions, including issue reports and resolution details.
- Participate in training and development programs to enhance customer service skills and stay updated on company policies and procedures.
- Collaborate with colleagues to achieve customer service goals and objectives.
- Assist in maintaining a clean and organized work environment, adhering to health and safety standards.
- Candidates should possess excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
- A minimum of 1 year's experience in a customer-facing role, preferably in a fast-paced environment.
- Familiarity with basic computer software and systems, including email and reporting tools.
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