
Technical Remote Support Professional
1 day ago
Remote IT Support Specialist Opportunity
As a key member of our service desk team, you will provide high-quality remote IT support to users worldwide.
The Role:
- Provide first-line support using live chat and phone services, responding promptly to user inquiries.
- Offer remote support using Zoom or other available tools, collaborating closely with colleagues and customers to resolve issues.
- Work on global service desk incidents/requests routed to the Global Service Desk, utilizing additional IT tools for efficient resolutions.
Responsibilities:
- Record incidents accurately and timely in the ticket management system, ensuring seamless escalation and collaboration processes.
- Identify outdated documentation and report it to senior team members, enhancing knowledge sharing and customer satisfaction.
- Keep customers properly informed of open tickets, providing transparent updates on resolution progress.
- Support various operating systems, devices, and printing setups within the company environment.
- Perform other ad hoc responsibilities as requested by the Manager, adapting to changing business needs.
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