
Cloud Support Specialist
6 days ago
About the Role
We are seeking an experienced professional to fill a Senior Technical Specialist position.
This role involves providing comprehensive technical support to all applications, identifying and resolving issues in production through automated monitoring and analysis, and maintaining scheduled jobs and processes.
The ideal candidate will have strong analytical and problem-solving skills, with experience in vendor application support and documentation.
Main Responsibilities
- Provide three-tier (L1, L2, L3) technical support to all applications.
- Identify and resolve issues in production using automated monitoring and trend analysis.
- Maintain scheduled jobs and troubleshoot related processes.
- Analyze vendor applications and provide operational support.
- Document all production applications and resolve technical issues.
- Monitor performance metrics for various production systems and identify root causes of technical issues.
- Analyze applications for upgrades and patches and troubleshoot related issues.
- Maintain effective relationships with system administrators and development teams.
- Publish dashboards, set up alerting, and monitor systems.
About Our Team
We are a leading organization with operations in 64 countries and territories, striving to be where growth is and enable businesses to thrive. We aim to help people fulfill their hopes and realize their ambitions.
Benefits
We offer opportunities, support, and rewards that will take you further. Whether you want a career that could take you to the top or simply take you in an exciting new direction, we have something for everyone.
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