Customer Experience Representative

3 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

Job Overview

We are seeking a highly skilled Customer Experience Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers via various communication channels.

Key Responsibilities:

  1. Cater to customers through chat support, emails, social media platforms, and calls with enthusiasm and active listening.
  2. Meet customer success KPIs of response time, average handling time, and Customer Satisfaction (CSAT).
  3. Identify issues with customers, investigate queries, and report issues and/or suggest potential ideas to improve the customer lifecycle.
  4. Work with team members to test and improve performance using the Customer Relationship Management software.

Requirements:

  • Bachelor's degree (any).
  • Minimum of 2+ years of experience in customer support/service.
  • Proficiency in English and Urdu Languages.
  • Outstanding verbal and written communication skills.
  • Sound digital literacy and knowledge of CRMs and MS Office.
  • Flexibility and adaptability to cater to multicultural customers.
  • Resilient to learn and adapt new approaches to improve customer experience.


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