Senior Technical Support Specialist

7 days ago

Lahore, Punjab, Pakistan beBee Careers Full time

The role of Technical Service Engineer is crucial in ensuring the smooth operation of solar inverters. We are seeking a highly skilled professional to provide technical support and guidance to customers in Pakistan.

As a Technical Service Engineer, you will be responsible for:

  • Product Technical Support: Provide prompt and efficient resolution to customer inquiries and technical issues related to solar inverters. Conduct on-site visits as required to address complex problems and ensure customer satisfaction.
  • Project Lifecycle Support: Guide and support distributors/installers throughout the photovoltaic (PV) power station lifecycle, including installation supervision, system monitoring, and long-term operation & maintenance (O&M) optimization.
  • Technical Documentation: Translate and organize product technical manuals, troubleshooting guides, and training materials for local teams.
  • Customer Training & Enablement: Design and deliver product training programs (technical features, after-sales processes, safety protocols) for distributors, installers, and end-users to enhance technical proficiency and brand loyalty.

In this role, you will have the opportunity to work with cutting-edge technology and contribute to the growth of the renewable energy sector. To be successful, you should possess strong technical skills, excellent communication abilities, and a customer-centric mindset.

Key Requirements:

  • Technical Background: Bachelor's degree in Power Electronics, Electrical Engineering, or Automation (preferred). Minimum 2 years of hands-on experience in solar inverters, power systems, or related fields. Technician certification (e.g., solar energy, electrical maintenance) is a plus.
  • Language & Legal Compliance: Fluent in English (written and verbal). Valid long-term work permit in Pakistan is mandatory.
  • Digital Proficiency: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and remote support tools. Familiarity with PV system design software (e.g., AutoCAD, PVsyst) is an advantage.
  • Core Competencies: Customer-centric mindset with strong problem-solving skills; excellent communication and cross-cultural collaboration abilities; self-motivated, detail-oriented, and capable of managing multiple priorities under deadlines.
  • Practical Requirements: Valid driver's license and willingness to travel frequently (up to 50% of working time) across Pakistan.

About the Role:

This is a full-time position that offers a unique opportunity to make a meaningful impact in the solar industry. If you are a motivated and experienced professional looking to take your career to the next level, we encourage you to apply.

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