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ITSM Framework Implementation Expert

2 weeks ago

Karachi, Sindh, Pakistan beBee Careers Full time

We are seeking a dynamic and experienced Associate Consultant to drive the implementation and maintenance of IT Service Management (ITSM) projects based on ITIL best practices.

The ideal candidate should have a strong foundation in ITSM concepts and hands-on experience in implementing or operating ITSM processes and tools.

Key Responsibilities:
  • Design and implement ITSM frameworks and policies.
  • Conduct thorough service maturity assessments and gap analyses.
  • Develop and maintain comprehensive ITSM processes (e.g., Incident, Problem, Change, and Service Level Management).
  • Collaborate with cross-functional teams to ensure seamless ITSM operations.

This role presents an exciting opportunity for individuals to build a successful consulting career in ITSM and deliver high-quality services that meet customer needs.

Requirements:
  • Bachelor's degree in IT, Information Security, Business Continuity, or a related field.
  • Professional certifications such as ITIL Foundation, ISO 20000 Foundation, or equivalent (recommended but not essential).
  • 2+ years of experience in ITSM or related roles.
  • Advanced knowledge of ISO 20000, ITIL service management principles, and ITSM tools.
  • Superb communication and project management skills.
  • Exceptional documentation and analytical skills.