Customer Experience Coordinator

7 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Dispatch Coordinator & Customer Experience Specialist

We are looking for a highly organized and customer-focused individual to manage our dispatch operations and provide exceptional customer service. The ideal candidate will have previous experience in customer service, dispatching, or transportation/logistics, strong communication skills, and proficiency in using dispatching software and GPS tracking systems.

Main Duties:
  1. Deliver exceptional customer service through various channels including phone, email, and online platforms.
  2. Assign taxi requests to drivers while considering factors like traffic, distance, and customer preferences.
  3. Monitor and update dispatching software to track vehicle locations and availability in real-time.
  4. Collaborate with drivers to resolve issues promptly and efficiently.
  5. Manage customer bookings, cancellations, and complaints in a timely and professional manner.
  6. Offer personalized support to customers by providing fare estimates, route information, and estimated arrival times.
  7. Address customer concerns professionally and escalate issues to management when necessary.
  8. Contribute to improving fleet operations by working closely with colleagues and identifying areas for optimization.


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