Customer Experience Specialist

2 weeks ago


Lahore, Punjab, Pakistan beBee Careers Full time

Job Overview

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We are seeking a highly skilled Customer Service Representative to support our Security Officers in delivering exceptional customer experience.

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This role involves effectively managing queries and interacting with customers via various channels, ensuring prompt responses to inquiries and resolving customer complaints in a professional manner.

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The ideal candidate will possess strong verbal and written communication skills, ability to work flexible shifts, and capacity to handle pressure situations.

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Key Responsibilities

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  • Respond promptly to inquiries and resolve customer complaints in a professional manner.\
  • Communicate effectively through calls, chats, and emails.\
  • Log details in CRM software and provide timely updates.
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Required Skills and Qualifications

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  • Previous experience working in a security control room environment.\
  • Ability to work flexible shifts.\
  • Strong verbal and written communication skills.\
  • Capacity to handle pressure situations.
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What We Offer

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This position requires coordination and planning of operational functions, data management, client liaison, and providing valuable insights to management for informed decision-making.



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