
Product Banking Support Specialist
9 hours ago
Temensos provides banking solutions to clients worldwide. Our team of experts works closely with clients to build and deliver innovative banking services. We power a world of banking that creates opportunities for billions of people and businesses everywhere.
We collaborate with clients to understand their needs and provide tailored support. As a key member of our team, you will be responsible for analyzing product issues and providing resolutions to clients. You will also be required to educate clients on adequate information and procedures. We serve over 3000 clients from the largest to challengers and community banks in 150+ countries.
Key Responsibilities
- Provide product analysis and customer support to clients using Temenos products.
- Analyze tickets logged, update clients and stakeholders, and provide agreeable solutions.
- Understand the working of specific products and applications through training programs.
- Document bugs comprehensively, including product analysis of defects, elaborating root cause, and possible resolution.
- Act as a technical reference point during software implementation/upgrades.
Required Skills and Qualifications
You should have 1-3 years of product support experience with coding experience (Java, C++, & SQL/Oracle). You should also have experience in client-facing roles and acting as a technical reference point during software implementation/upgrades. Experience working in a 24/7 support team is also essential. Strong understanding of banking processes and financial services is required, along with knowledge of Pakistan's local regulation and compliance. A certification in Temenos T24 or related technologies would be advantageous.'],
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