
Freight Solutions Expert
4 days ago
Job Description:
Call Center ExecutiveFlex Freight Solutions is seeking a highly skilled Call Center Executive to join our team. As a Call Center Executive, you will be responsible for identifying prospective shippers and negotiating truckload rates with them.
This role requires strong communication skills, both written and verbal, as well as the ability to negotiate effectively.
Key Responsibilities:
- Identify prospective shippers and solicit freight sales
- Negotiate truckload rates with drivers/carriers
- Document main aspects of shipper and carrier transactions
- Communicate with shippers and carriers from pickup to delivery of freight
- Track and trace domestic freight shipments moving via air/ground on a daily basis
- Check that shipments are delivered as planned and resolve any issues
- Quote and bill shippers
- Assist in assembling customer-specific key performance indicator reports as needed
Requirements:
- Good command over the English language and must be comfortable and clear on phone calls
- Proficient in Word, Outlook, and Excel, along with good math & accounting skills
- Strong organizational and time management skills
- Attention to detail and ability to make informed decisions
- Excellent verbal and written communication skills
- Ability to cope well with pressure and work to deadlines
- Precision and ability to work independently
- Flexibility and teamwork skills are essential
- Passionate about your craft, always looking for ways to improve yourself
Preferred Qualifications:
- Solid foundation in the freight transportation industry
- Previous experience in a transportation industry in roles such as an account manager, dispatcher, logistics coordinator.
- Experience in handling business transactions by phone (e.g., prior jobs involving cold calls, inside sales, etc.)
About Us:
Flex Freight Solutions is a dynamic and fast-paced company offering a great deal of variety. This position requires working night shifts as per the US market.
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