Service Delivery Manager

13 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

Job Description:

We are seeking a seasoned professional to manage the customer interface with respect to Service Delivery and Service Sales. This involves monitoring that all services are delivered according to contractual commitments, providing feedback on delivery performance back into the organization, and setting business objectives & devising strategies to achieve them.

Key Responsibilities:

  • Managing Warranty and Service Contracts
  • Developing long-term strategic relationships with customers
  • Working closely with cross-functional teams for smooth execution of business
  • Responsible for Escalation Management in emergencies or other urgent situations

Requirements:

  • At least 4 years of experience from Customer Services/Service Sales within the Telecom or similar industry
  • Customer Relation Management skills
  • Contract management skills
  • Good communication and people management skills, strong commercial orientation & entrepreneurial skills
  • Strong service solution selling skills with a drive to win new business


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