IT Service Delivery Expert

14 hours ago


Islamabad, Islamabad, Pakistan APN Promise Full time
Job Overview

We are seeking a highly motivated IT Service Delivery Expert to join our team at APN Promise. In this role, you will be responsible for delivering exceptional service to our customers by providing technical support for Microsoft 365 and Azure.

Key Responsibilities:
  • Manage and resolve technical support requests from partners and customers.
  • Develop and implement processes to improve technical support delivery.
  • Collaborate with internal teams to ensure effective service delivery.

Requirements:

  • Minimum 1 year of experience in IT technical support.
  • Strong understanding of Microsoft 365 and Azure products and services.
  • Excellent communication and problem-solving skills.
  • Proficiency in English (B2) and Urdu (C1).


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