Customer Success Specialist Voice Program

23 hours ago


Lahore, Punjab, Pakistan Logix Solutions Full time

CUSTOMER SUCCESS SPECIALIST - VOICE PROGRAM

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We are seeking a dedicated and skilled Customer Success Specialist – Voice Program to provide exceptional service to our valued clients. As a member of the Logix Solutions team, you will be responsible for handling customer inquiries via phone calls and ensuring timely resolution.

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Key Responsibilities:

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  • Provide top-notch customer service by addressing customer concerns and resolving issues efficiently.">
  • Develop and maintain strong relationships with clients to ensure their satisfaction and loyalty.">
  • Analyze and resolve complex customer complaints in a professional and courteous manner.">
  • Collaborate with internal teams to identify and implement process improvements that enhance customer experience.">
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Requirements:

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  • A bachelor's degree in any field or equivalent work experience is required.">
  • Exceptional communication and interpersonal skills, both written and verbal, are essential for this role.">
  • A strong proficiency in Microsoft Office applications, particularly Excel and Word, is necessary for managing data and creating reports.">
  • The ideal candidate will have intermediate-level technical skills and be proficient in software applications relevant to the industry.">
  • This position requires adaptability to changing circumstances and prioritizing tasks effectively in a fast-paced environment.">
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Benefits Package:

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  • We offer a comprehensive benefits package, including medical insurance, a provident fund, leave encashment, annual leaves, and on-job training to enhance your skills.">
  • A competitive remuneration package, comprising PKR 100,000 per month (75,000 basic + 25,000 incentive), is available for the selected candidate.">
  • This full-time position requires evening & night shifts, providing an opportunity to balance work and personal life.">


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