Customer Success Specialist Voice Program
23 hours ago
CUSTOMER SUCCESS SPECIALIST - VOICE PROGRAM
">We are seeking a dedicated and skilled Customer Success Specialist – Voice Program to provide exceptional service to our valued clients. As a member of the Logix Solutions team, you will be responsible for handling customer inquiries via phone calls and ensuring timely resolution.
">Key Responsibilities:
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- Provide top-notch customer service by addressing customer concerns and resolving issues efficiently.">
- Develop and maintain strong relationships with clients to ensure their satisfaction and loyalty.">
- Analyze and resolve complex customer complaints in a professional and courteous manner.">
- Collaborate with internal teams to identify and implement process improvements that enhance customer experience.">
Requirements:
">- ">
- A bachelor's degree in any field or equivalent work experience is required.">
- Exceptional communication and interpersonal skills, both written and verbal, are essential for this role.">
- A strong proficiency in Microsoft Office applications, particularly Excel and Word, is necessary for managing data and creating reports.">
- The ideal candidate will have intermediate-level technical skills and be proficient in software applications relevant to the industry.">
- This position requires adaptability to changing circumstances and prioritizing tasks effectively in a fast-paced environment.">
Benefits Package:
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- We offer a comprehensive benefits package, including medical insurance, a provident fund, leave encashment, annual leaves, and on-job training to enhance your skills.">
- A competitive remuneration package, comprising PKR 100,000 per month (75,000 basic + 25,000 incentive), is available for the selected candidate.">
- This full-time position requires evening & night shifts, providing an opportunity to balance work and personal life.">
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