Customer Support Professional

3 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Job Summary:
As a Customer Support Specialist, you will serve as the primary point of contact for our customers. Your role involves handling inquiries, resolving issues, and ensuring smooth communication across teams to enhance customer satisfaction and retention.

Main Responsibilities:
  • Handle customer inquiries, complaints, and escalations professionally via various channels.
  • Ensure timely and effective resolution of customer issues, maintaining high satisfaction levels.
  • Monitor and respond to support tickets, ensuring prompt follow-up and resolution.
  • Maintain high customer retention by addressing concerns and providing proactive solutions.
  • Process orders, including sending welcome emails and onboarding customers, manually creating orders in customer portals, assigning tasks to internal teams, and sending welcome messages through portal chat to maintain consistent communication.
  • Track unresponsive customers, following up via email and phone to encourage engagement.
  • Manage dispute resolution by addressing refund cases, order issues, and customer complaints.
  • Update and maintain records for accurate record-keeping.
  • Collaborate with internal teams to resolve disputes efficiently and minimize refund requests.
  • Prepare reports for review to ensure efficient operations.

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