Customer Service Representative

12 hours ago

Islamabad, Islamabad, Pakistan beBeeCommunication Full time

Job Overview:

A Call Center Agent plays a vital role in managing customer interactions, providing accurate information, and resolving issues efficiently.

Key Responsibilities:

  • Handle incoming calls, respond to customer inquiries, and address concerns in a professional manner.
  • Identify and resolve customer complaints effectively, maintaining a positive customer experience.
  • Accurately record and document interactions in the CRM system for follow-up and quality assurance purposes.
  • Stay up-to-date with product offerings, policies, and procedures to provide relevant support to customers.
  • Collaborate with team members and other departments to ensure seamless service delivery and escalate issues as needed.
  • Meet or exceed performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.

Requirements:

  • High school diploma or equivalent is required; a degree in a related field is preferred.
  • Prior experience in a customer service or call center role is an asset.
  • Strong communication skills, both verbal and written.
  • Ability to handle stressful situations and manage customer expectations effectively.
  • Proficient in using computer systems and CRM software.
  • Fluency in Arabic is an advantage; knowledge of English is highly beneficial.

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