
Customer Service Representative
8 hours ago
We are seeking a highly skilled and customer-focused professional to join our team as a Customer Experience Ambassador. This is an exciting opportunity for someone who is passionate about delivering exceptional service and ensuring every guest enjoys a seamless and welcoming experience at our destination.
About Us
Faisalabad's largest lifestyle destination is bringing together top retail brands, dining, and modern living—all under one roof. We're redefining the city's shopping and entertainment experience.
The Role
This position involves managing inquiries, resolving concerns, and coordinating with internal teams to support customer needs. As a Customer Experience Ambassador, you will be the first point of contact for our visitors and play a critical role in enhancing their overall experience.
Key Responsibilities
- Manage Inquiries: Respond promptly to visitor inquiries and provide accurate information to ensure a smooth experience.
- Resolve Concerns: Address and resolve visitor concerns in a timely and professional manner.
- Coordinate with Internal Teams: Work closely with internal teams to support customer needs and ensure seamless communication.
Requirements
- Strong Communication and Interpersonal Skills: Excellent communication and interpersonal skills are essential for success in this role.
- Customer-Focused Attitude: A customer-focused attitude is crucial for delivering exceptional service and ensuring a positive experience for every guest.
- Ability to Manage Queries and Maintain Client Records: The ability to manage queries and maintain client records is necessary for effective communication and customer relationship management.
- Coordination with Internal Teams: Strong coordination skills are required to work effectively with internal teams and support customer needs.
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