Customer Success Strategist

4 hours ago


Lahore, Punjab, Pakistan Programmers Force Full time
Programmers Force Career Opportunity

A collaborative and fast-paced work environment awaits an experienced Senior Customer Success Specialist with a technical background to join our team. The ideal candidate will have at least 5 years of experience in customer success or client-facing roles, with exposure to product support being a significant advantage.

Responsibilities:
  1. Serve as the primary technical point of contact for assigned clients, addressing inquiries and resolving complex technical issues.
  2. Assist customers in understanding and utilizing our products effectively to achieve their goals.
  3. Onboard new clients, ensuring a seamless transition and understanding of technical requirements.
  4. Collaborate with internal teams to address customer feedback and enhance product offerings.
Qualifications:
  • Technical Background: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • Experience: Minimum of 5 years in customer success, client relationship management, or a related role.
  • Product Support Knowledge: Experience or exposure in product support or troubleshooting is a strong advantage.
  • Technical Proficiency: Ability to learn and explain complex technical concepts to both technical and non-technical stakeholders.
  • Strong problem-solving and analytical skills.


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