Senior Customer Experience Representative

6 hours ago

Rawalpindi Cantonment, Pakistan beBeeCustomerService Full time

Delivering Exceptional Customer Service

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Are you a customer-focused individual with excellent communication skills? We are seeking enthusiastic representatives to join our team and help us deliver top-notch service to our valued customers.

Key Responsibilities:

Handle inbound and outbound customer calls professionally and efficiently.

Assist customers with inquiries, concerns, and requests in a courteous manner.

Provide accurate information and solutions to customer issues.

Maintain detailed and accurate records of customer interactions.

Follow established guidelines and protocols to resolve customer problems.

Meet and exceed performance goals, including call quality and response time.

Collaborate with colleagues and supervisors to improve processes.

Stay up-to-date on product knowledge and company updates.

Job Specification

Why Choose Us:

We value our employees and offer a supportive and collaborative work environment. You'll have the opportunity to develop valuable customer service skills, work with a diverse team, and grow within the organization.

Requirements:

  • High school diploma or equivalent
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and a customer-centric attitude
  • Ability to work well in a fast-paced, team-oriented environment
  • Basic computer skills and familiarity with call center software (a plus)
  • Previous customer service or call center experience (a bonus)

Location:

Telecommunications - Rawalpindi, Pakistan

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