Remote Sales and Customer Service Agent

3 days ago


Islamabad, Islamabad, Pakistan beBeeSupport Full time $32,000 - $45,000
Customer Support Specialist

We are seeking a skilled Customer Support Specialist to provide exceptional support to customers across various channels. The ideal candidate will possess excellent communication skills, be comfortable working in a fast-paced environment, and have experience using platforms such as Shopify and Zendesk.

Key Responsibilities:
  • Respond to customer inquiries via live chat, email, SMS, and phone in a timely and professional manner.
  • Recommend products and assist customers in making purchase decisions.
  • Manage order inquiries, including shipping, tracking, returns, and refunds.
  • Update CRM tools and track customer interactions accurately.
  • Represent our brand in a way that reflects its tone and values.
  • Share customer feedback and insights to improve sales processes.
Qualifications:
  • Minimum of 1 year experience in sales, customer support, or virtual assistant roles.
  • Excellent written and verbal communication skills in English.
  • Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools.
  • Ability to work independently in a remote, fast-paced environment.
  • Detail-oriented, proactive, and results-driven.
What We Offer:
  • Performance-based raises and commission opportunities.
  • Paid time off.
  • Health stipend or HMO coverage (location-dependent).
  • Recognition bonuses for outstanding performance.
  • 100% remote setup with a supportive, collaborative team environment.
  • Career development opportunities.


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