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Call Center Supervisor with Project Management Experience

1 week ago

Islamabad, Islamabad, Pakistan Touchstone Communications Full time

We're on the hunt for an exceptional Call Center Supervisor with Project Management Experience to join our team at Touchstone Communications.

In this role, you will be responsible for overseeing the day-to-day operations of our call center, ensuring that all customer interactions are handled professionally and efficiently.

As a seasoned professional with a proven track record of success, you will be able to leverage your expertise to develop and implement effective strategies to drive business growth and improve team performance.

About the Role:

  • Supervise a team of up to 25 call center associates
  • Develop and implement strategies to improve team performance and productivity
  • Analyze sales data to identify trends and areas for improvement
  • Collaborate with other departments to ensure seamless communication and coordination

Requirements:

  • College graduate required, MBA preferred
  • Proven leadership experience in a call center or similar environment
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions