Business Development Manager – Call Center Services
3 days ago
Job Title: Business Development Manager– Call Center Services
Location: Islamabad, Pakistan
Job Type: Full-time
Department: Business Development
Salary: Competitive salary based on experience + performance bonuses
Job Summary
We are seeking a dynamic and driven Business Developer to spearhead the expansion of our call center services. This role focuses on identifying new business opportunities, fostering client relationships, and driving revenue growth. The ideal candidate will have a strong understanding of the contact center industry, excellent negotiation skills, and a proven track record in sales or business development.
Key Responsibilities
- Market Research & Strategy: Conduct comprehensive market research to identify emerging trends, potential clients, and opportunities for expansion in the call center industry.
- Lead Generation: Proactively identifying and qualifying new business opportunities through various channels (cold calling, networking, digital marketing, events, etc.).
- Client Relationship Management: Build and nurture strong, long-lasting relationships with potential clients by understanding their contact center needs and presenting tailored solutions.
- Sales Process Management: Manage the entire sales process from prospecting to closing, ensuring seamless onboarding and contract negotiations.
- Proposal Development: Collaborate with internal teams to develop customized proposals and presentations, aligning with client objectives and showcasing the company's capabilities.
- Partnerships & Alliances: Develop strategic partnerships with industry stakeholders and vendors to expand service offerings and enhance market presence.
- KPIs & Reporting: Track and report key metrics, including sales pipeline, conversion rates, and revenue forecasts, to ensure alignment with business targets.
- Competitive Analysis: Keep abreast of competitors' activities and market changes to refine business development strategies.
- Client Retention: Collaborate closely with the operations team to ensure high-quality service delivery and maintain long-term client satisfaction, leading to repeat business and upselling opportunities.
- Competitive Analysis: Keep abreast of competitors' activities and market changes to refine business development strategies.
- KPIs & Reporting: Track and report key metrics, including sales pipeline, conversion rates, and revenue forecasts, to ensure alignment with business targets.
- Partnerships & Alliances: Develop strategic partnerships with industry stakeholders and vendors to expand service offerings and enhance market presence.
- Proposal Development: Collaborate with internal teams to develop customized proposals and presentations, aligning with client objectives and showcasing the company's capabilities.
- Sales Process Management: Manage the entire sales process from prospecting to closing, ensuring seamless onboarding and contract negotiations.
- Client Relationship Management: Build and nurture strong, long-lasting relationships with potential clients by understanding their contact center needs and presenting tailored solutions.
- Lead Generation: Proactively identifying and qualifying new business opportunities through various channels (cold calling, networking, digital marketing, events, etc.).
Required Qualifications
- Education: Bachelor's degree in business, Marketing, or a related field. MBA is a plus.
- Experience: Minimum 3-5 years of experience in business development, preferably in the call center, BPO, or outsourcing industries.
- A proven track record of meeting or exceeding sales targets.
- Experience: Minimum 3-5 years of experience in business development, preferably in the call center, BPO, or outsourcing industries.
Skills:
- Strong knowledge of the contact center landscape, services, and technologies.
- Excellent communication, negotiation, and presentation skills.
- Ability to work independently and as part of a team.
- Proficiency in CRM tools (e.g., Salesforce, HubSpot) and MS Office Suite.
- Exceptional problem-solving abilities and strategic thinking.
- Proficiency in CRM tools (e.g., Salesforce, HubSpot) and MS Office Suite.
- Ability to work independently and as part of a team.
- Excellent communication, negotiation, and presentation skills.
Preferred Attributes
- Strong professional network within the call center/BPO industry.
- Ability to travel for client meetings, conferences, and events.
- High level of business acumen and understanding of market dynamics.
- Ability to travel for client meetings, conferences, and events.
Benefits:
- Competitive salary with performance-based bonuses.
- Access to professional development and training opportunities.
- Opportunities for career advancement and professional development.
- Recognition programs.
- Opportunities for career advancement and professional development.
- Access to professional development and training opportunities.
Work Environment:
You will be working at our Islamabad Office. We are seeking a candidate available to work during Eastern Standard Time from 8am to 5pm. Flexibility to work evenings, weekends, or holidays may be required based on business needs.
#J-18808-Ljbffr-
Business Development Executive
1 week ago
Islamabad, Islamabad, Pakistan Globe Call Center Full time2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Globe Call CenterHuman Resources | Talent Acquisition Specialist | Technical-Non Technical Recruiter | Head HunterGlobe Call Centre is actively seeking a Business Development Executive with proven experience in design...
-
Call Center Agents
2 weeks ago
Islamabad, Islamabad, Pakistan Datumsquare It Services Full timeCall Center AgentsDatumsquare IT Services, PakistanOur job timing is from 8:00 PM to 4:30 AM. The job includes making calls for our outbound campaign and generating leads. Scripts and training shall be provided. The job is not hard but can be monotonous. Agents with experience will be strongly preferred. Salary increases with time depending on sincerity....
-
Call Center Sales Manager
4 weeks ago
Islamabad, Islamabad, Pakistan Bright Ideas Communications Full time2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Bright Ideas CommunicationsManager HR & Admin | Bright Ideas CommunicationsPosition Overview:*Note: We are seeking a seasoned Call Centre Sales Manager with 7–10 years of proven experience in sales leadership,...
-
Business Development Executive
1 week ago
Islamabad, Islamabad, Pakistan Globe Call Center Full timeJob descriptionGlobe Call Centreis actively seeking aBusiness Development Executivewith proven experience indesign salesand a strong understanding of theUS market. If you're a results-driven professional with a passion for digital marketing and a talent for pitching creative services, we'd love to hear from you.Key Responsibilities:Identify and pursue new...
-
Senior Call Center Operations Manager
7 days ago
Islamabad, Islamabad, Pakistan beBeeOperational Full timeCall Center Team Lead Job DescriptionThe primary goal of this position is to lead, motivate and supervise a team of call center representatives. This role requires effective communication skills, problem-solving abilities, empathy and emotional intelligence.Leadership Skills: The successful candidate will be responsible for leading the team, setting goals...
-
Call Center Team Leader
2 weeks ago
Islamabad, Islamabad, Pakistan ConnectPro International Full timeJob Title: Call Center Team LeaderLocation: Islamabad, PakistanJob Type: Full-timeDepartment: Customer Success DepartmentSalary: Competitive, based on experience + performance bonusesJob Summary:The Call Center Team Leader will be responsible for overseeing the daily operations of a team of customer service representatives, ensuring that they meet...
-
Call Center Team Leader
3 days ago
Islamabad, Islamabad, Pakistan ConnectPro International Full timeJob Title: Call Center Team LeaderLocation: Islamabad, PakistanJob Type: Full-timeDepartment: Customer Success DepartmentSalary: Competitive, based on experience + performance bonusesJob Summary:The Call Center Team Leader will be responsible for overseeing the daily operations of a team of customer service representatives, ensuring that they meet...
-
IT Support For Call Center Office
1 week ago
Islamabad, Islamabad, Pakistan ITCS (IT Consulting & Services) Full timeITCS (IT Consulting & Services), PakistanResponsibilitiesWorking experience in the IT department of a call center.Understanding of VoIP.Working experience with Fortigate Firewall, including configuring firewall rules and management.Understanding of Cisco Managed Switch and configuration of VLANs.PC support for Windows-based computers.Server management for...
-
Call Center Specialist
2 weeks ago
Islamabad, Islamabad, Pakistan Dreamland Marketing Full timeDreamland marketing is a leading marketing company in Islamabad that offers bespoke business solutions to business entities on a large scale.Job Description:We are looking for experienced Customer Sales Representatives for our Call Center to work with our friendly team.Responsibilities:The candidate should speak fluent English (American/Neutral Accent) and...
-
Call Center Team Lead
1 week ago
Islamabad, Islamabad, Pakistan beBeeFloor Full time $60,000 - $80,000The role of a Call Center Floor Manager is to lead and supervise a team of customer service representatives, ensuring the smooth operation of call center activities. This involves managing staffing levels, monitoring productivity, and maintaining high standards of customer service.Key ResponsibilitiesForecast call volumes and adjust staffing...
