Senior Technical Support Specialist

22 hours ago

Bahawalpur City Tehsil, Pakistan beBeeTechnical Full time $100,000 - $120,000

About this role

Job Summary

This is an exciting opportunity to join our support team as a technical expert.

You will be working closely with customers to resolve technical issues and provide excellent support.

Your goal will be to build strong relationships with customers and ensure they have a positive experience with our products.

Main Responsibilities:

  • Provide exceptional technical support to customers via phone, email, or chat.
  • Resolve customer issues in a timely and professional manner.
  • Work collaboratively with other teams to ensure seamless customer experience.
  • Identify and document product gaps and enhancements for improvement.
  • Analyze data to monitor account health and trends.

Requirements:

  • Minimum 1.5+ years of experience in Customer Support, and technical support.
  • Excellent customer communication skills in a variety of forms.
  • Experience addressing customer escalations and relaying concise updates to stakeholders.
  • Strong analytical and problem-solving skills with the ability to manage critical issues in high-pressure environments.
  • Strong knowledge of our products with a concentration on Compliance, Asset, and/or Safety.
  • Excellent troubleshooting skills leveraging log parsing, SQL, scripting languages, and code review where needed.
  • Experience with hardware devices, firmware upgrades, change management, and related testing practices.
  • Experience with Third Party integrations such as Transportation Management or Fleet Maintenance systems.
  • Familiarity with advanced troubleshooting techniques utilizing APIs, Python, Data Dog, SQL, etc.
  • Deep hardware fault analysis skills, identifying trends and preventing field failures – Root Cause Analysis.

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