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Call Center Leadership Position

2 weeks ago

Karachi, Sindh, Pakistan E-Square Full time

E-Square is a multinational company that has recently acquired several projects in Pakistan, seeking a skilled Manager to oversee their premium call center operations. The ideal candidate will possess 4-5 years of experience in various areas of call centers, preferably as a Team Leader for 4 years or Assistant Manager for 2 years. A minimum total experience of 4 years in top-notch inbound call centers, particularly local (inbound operations), is required. We are looking for an analytical expert who can apply SOP, KPIs, and call center metrics effectively.

Job Requirements

• Excellent analytical skills to identify problem root causes
• Strong business acumen
• Ability to take calculated steps
• Exceptional communication and interpersonal skills
• Fluency in Urdu and English; additional languages are advantageous

We are an equal opportunity employer committed to fostering a diverse and inclusive work environment.