International Outbound Campaign Supervisor

1 week ago


Lahore, Punjab, Pakistan HDH Telecommunications Full time
Senior Call Center Supervisor Job Description

As a Senior Call Center Supervisor at HDH Telecommunications, you will play a critical role in leading our night-shift International Outbound Campaign team. Your expertise will help us deliver exceptional customer service, meet sales targets, and drive business growth.

Main Accountabilities:
  • Supervise and coach a team of representatives to achieve sales targets, resolve customer complaints, and provide excellent service.
  • Analyze data to identify trends, opportunities, and areas for improvement, and develop strategies to address them.
  • Collaborate with cross-functional teams to develop and implement process improvements, reducing costs and increasing efficiency.
  • Communicate effectively with senior management, providing insights into team performance and suggesting solutions to drive business results.
  • Maintain a culture of continuous learning, encouraging team members to develop their skills and knowledge.


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