IT Service Delivery Manager

7 days ago

Lahore, Punjab, Pakistan beBeeITOperations Full time $40,000 - $80,000

Job Title: IT Operations Specialist

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The role of the IT Operations Specialist is to manage and maintain the delivery of high-quality IT services, ensuring that they are reliable, efficient, and meet business needs. Key responsibilities include managing incidents, maintaining service continuity, and providing technical support to customers.

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Key qualifications for this position include excellent communication and problem-solving skills, as well as a strong understanding of IT concepts and technologies. Experience in IT service management, incident management, and technical support is highly desirable.

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As an IT Operations Specialist, you will be responsible for identifying and resolving technical issues, collaborating with cross-functional teams, and communicating effectively with stakeholders. You will also be expected to stay up-to-date with emerging technologies and best practices in IT service management.

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Required Skills:

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  • Excellent verbal and written communication skills.\
  • Strong analytical and problem-solving skills.\
  • Ability to work in a fast-paced environment and prioritize tasks efficiently.\
  • Knowledge of IT service management frameworks and processes.\
  • Experience with IT service management tools and software.\
  • Strong organizational and time management skills.\
  • Ability to work collaboratively in a team environment.\
  • Self-motivated and proactive approach to work.\
  • Continuous learning and professional development.\
  • Understanding of ITIL principles and frameworks.\
  • Ability to adapt to changing circumstances and priorities.\
  • Effective communication and interpersonal skills.\
  • Customer-focused and results-driven attitude.\
  • Basic knowledge of networks, including IP-related issues, router/hub/switch problems, troubleshooting commands (ping, nslookup, ipconfig, tracert), circuits, topologies, and routing protocols.\
  • Willingness to learn and grow with the organization.\
  • Ability to work in a multicultural environment.\
  • Strong analytical and problem-solving skills.\
  • Strong grasp of IT infrastructure and architecture.\
  • Ability to provide technical support and training to users.\
  • Ability to manage multiple priorities and deadlines.\
  • Ability to work under pressure and meet deadlines.\
  • Ability to handle crisis situations and prioritize under pressure within procedures.\
  • Basic knowledge of mobile access, core IT/Telco, software, and services.\
  • Strong analytical skills and understanding of networking concepts.\
  • Ability to translate technical details into clear business reports.\
  • Willingness to work unconventional shifts (on-call, after-hours, weekends).\
  • Ability to coordinate with teams of varying skills and interact with management, clients, and vendors.\
  • Strong organizational skills, attention to detail, and multitasking ability.\
  • Ability to understand various language accents.\
  • Self-starter with a sense of urgency and proactive in process improvements.\

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