Account Retention Specialist

1 week ago


Karachi, Sindh, Pakistan Dengage Full time

D-engage is a cutting-edge company that empowers businesses to achieve their digital marketing goals. We are looking for a skilled Client Growth Manager to join our team.

This role involves building strong relationships with existing clients, identifying opportunities for growth, and developing strategies to retain and expand our customer base. If you have a passion for customer success and want to work for a forward-thinking company, we would love to hear from you.

About the Role:

  • Work closely with our sales and marketing teams to develop targeted growth strategies.
  • Develop and implement effective account management plans to drive customer engagement and retention.
  • Analyze customer data to identify trends and areas for improvement.
  • Collaborate with our product development team to ensure our solutions meet the evolving needs of our customers.

Requirements:

  • Minimum 3 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.
  • Strong understanding of SaaS business models and customer success principles.
  • Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
  • Ability to analyze customer data, identify trends, and proactively offer solutions.
  • Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).
  • Problem-solving mindset with the ability to navigate complex customer issues.
  • Strong organizational and multitasking skills with a focus on details.
  • Bachelor's degree in Business, Marketing, or related field (preferred).


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