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Customer Service Ambassador

2 weeks ago

Islamabad, Islamabad, Pakistan Translation Empire Full time
Job Overview

We are seeking a skilled and dedicated Customer Support Representative to join our team at Translation Empire. As a key member of our support staff, you will play a vital role in providing exceptional customer service and ensuring the satisfaction of our clients.

Key Responsibilities
  • Manage incoming and outgoing calls professionally, using active listening skills and empathy to address customer concerns.
  • Identify customer needs and provide solutions that meet their expectations, resulting in high levels of customer satisfaction.
  • Make follow-up calls to customers at agreed-upon dates and times to ensure issues are resolved and to gather feedback.
  • Maintain accurate records of customer interactions, including call notes and resolution details.
Requirements
  • A graduate degree in Business Administration or related field (BBA/MBA preferred)
  • Ability to work in a fast-paced environment with multiple priorities and deadlines
  • Strong organizational skills, attention to detail, and ability to multitask
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
  • Capacity to work independently and as part of a team