Performance Improvement Specialist

4 days ago


Saddar Town, Pakistan Jagah Online Full time
Call Center Manager Job Summary

This is an excellent opportunity for a seasoned Call Center Manager to join our team at Jagah Online.

Main Responsibilities:
  • Provide guidance, mentorship, and training to team members to enhance their performance and achieve improved results.
  • Liaise with supervisors, team leaders, operatives, and third parties to gather information and resolve issues.
  • Manage massive volumes of inbound and outbound calls in a timely manner, maintain up-to-date knowledge of industry developments.
Requirements:
  • A minimum of 7-8 years of experience in a similar capacity, with strong leadership and team management skills.
  • Familiarity with CRM systems and practices, multi-tasking capability, and goal-setting skills.
  • Ability to analyze and implement projects, drive stakeholder expectations, and keep records of all conversations in our Call Centre database.


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