Service Delivery Expert

1 week ago


Karachi, Sindh, Pakistan Rayssoft Full time
Key Responsibilities
  • Respond promptly and professionally to customer inquiries via various communication channels.
  • Resolve customer complaints and issues efficiently, aiming for first-call resolution whenever possible.
  • Provide accurate and detailed information about products, services, policies, and procedures to customers.

In addition to these responsibilities, you will also be expected to:

  • Document all customer interactions accurately in the CRM system.
  • Collaborate with the production department and the team lead to address customer concerns and find effective solutions.


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