Service Delivery Executive

7 days ago


Karachi, Sindh, Pakistan Arpatech Pvt Limited Full time

About the Position:

Job Overview
  • This role involves leading cross-functional teams to deliver high-quality IT services to our clients, focusing on customer satisfaction and service excellence.

  • You will be responsible for managing the quality of work assigned to your team, driving business growth, and ensuring SLA compliance.

  • The ideal candidate will have a solid understanding of complex processes, excellent communication and project management skills, and a proactive approach to customer queries and problems.

Responsibilities:

  • Managing effective internal/external client relationships within a defined area of responsibility.

  • Liaising with multiple customers and suppliers within the global IT industry to ensure seamless delivery of services.

  • Managing the business model within the Supply Chain industry / ITSM and ensuring SLA compliance.

  • Maintaining accurate records of customer interactions, including updates to existing databases and capture and interpretation of basic customer information.

About Us:

Arpatech is a boutique technology services company delivering business solutions to its global customers. We deliver a broad portfolio of information technology and business process outsourcing services to clients in the financial services sector.



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