
Service Delivery Executive
7 days ago
About the Position:
Job OverviewThis role involves leading cross-functional teams to deliver high-quality IT services to our clients, focusing on customer satisfaction and service excellence.
You will be responsible for managing the quality of work assigned to your team, driving business growth, and ensuring SLA compliance.
The ideal candidate will have a solid understanding of complex processes, excellent communication and project management skills, and a proactive approach to customer queries and problems.
Responsibilities:
Managing effective internal/external client relationships within a defined area of responsibility.
Liaising with multiple customers and suppliers within the global IT industry to ensure seamless delivery of services.
Managing the business model within the Supply Chain industry / ITSM and ensuring SLA compliance.
Maintaining accurate records of customer interactions, including updates to existing databases and capture and interpretation of basic customer information.
About Us:
Arpatech is a boutique technology services company delivering business solutions to its global customers. We deliver a broad portfolio of information technology and business process outsourcing services to clients in the financial services sector.
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