Service Delivery Specialist

2 days ago


Karachi, Sindh, Pakistan Standard Chartered Full time
About the Role

As a Service Delivery Specialist at Standard Chartered, you will play a key role in delivering exceptional client service and experience. Your primary responsibility will be to act as a service partner, working closely with RMs, Product Sales, Operations, and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for clients.

You will be responsible for ensuring uniform approach towards implementation of Global IMO Model and adherence to DOIs. Delivering excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate will be your main objective.

You will perform end-to-end orchestration across all processes and services managed by IMO. Engaging clients throughout process, ensuring seamless delivery and client experience, is essential to your success. Owning and driving execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases, will be your focus.

Key responsibilities include performing all relevant onboarding processes, creating CDD for New Clients & Review of CDD for Existing Clients, and performing regulatory onboarding (e.g. FATCA, CRS) activities. Driving GIC and network onboarding processes, conducting checks on CDD as applicable, responding and clearing queries from Checkers / Other Specialists / Business CRM in a timely manner, are also part of your job.



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