Service Delivery Strategist

2 days ago


Karachi, Sindh, Pakistan Zameen Full time
Job Description

Zameen is seeking a highly skilled Operations Team Lead to join our team. The successful candidate will be responsible for overseeing and optimizing the delivery of services to our clients, while also providing leadership and guidance to a team of service delivery professionals.

Responsibilities
  • Manage Service Delivery Personnel: Supervise a team of service delivery personnel, providing leadership, guidance, and support to ensure they have the necessary skills and knowledge to excel in their roles.
  • Develop and Implement Service Delivery Strategies: Assist the Operations Manager in developing and implementing service delivery strategies and objectives that align with the company's goals.
  • Collaborate with Cross-Functional Teams: Collaborate with cross-functional teams to ensure alignment and coordination in service delivery efforts, identifying opportunities for process improvements and implementing solutions to enhance service delivery.
Requirements
  • Relevant Experience: 2-3 years experience in a relevant field, preferably in operations consulting or retail.
  • Technical Skills: Proficient in using Excel, PowerPoint, and Word, with excellent analytical and problem-solving skills.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to manage multiple responsibilities and work effectively in a team environment.


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